CompleteCPD

Complete CPD - Terms of Service

Last updated: 7 April 2026

Effective date: 7 April 2026

These Terms of Service ("Terms") govern your access to and use of the Complete CPD platform, website, and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

The Service is operated by Complete CPD, ABN 93 302 944 735 ("Complete CPD", "we", "us", "our").

Please read these Terms carefully. They include important information about your rights and obligations, our liability limitations, and how disputes are resolved.

1. About the Service

Complete CPD is a platform that helps regulated professionals manage their Continuing Professional Development. The Service provides tools for CPD tracking, planning, discovery, compliance monitoring, and audit preparation.

The Service is not a CPD provider. We do not accredit, certify, or deliver CPD activities. We help you organise, discover, and document CPD that you complete through other providers or your own professional practice.

The Service does not provide clinical or legal advice. Content on the platform is educational and informational only. It is not a substitute for professional advice from a qualified practitioner, lawyer, or your regulatory body.

The Service does not guarantee regulatory compliance. While we design the platform to align with published regulatory frameworks, you remain responsible for ensuring your CPD meets your regulatory obligations. We cannot guarantee that using the Service will satisfy any particular audit or compliance requirement.

Audit reports and exports are compilations, not certifications. The Service may generate reports, summaries, compliance dashboards, and audit-ready exports based on the information you have entered. These outputs reflect your data as recorded on the platform. They are not independently verified by us and do not constitute a certification, endorsement, or guarantee that your CPD obligations have been met. You are responsible for reviewing any report or export before submitting it to a regulator or employer to ensure it is accurate and complete.

2. Eligibility

The Service is intended for use by adults (18 years and older) who are registered or aspiring professionals subject to CPD requirements. By creating an account, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms.

3. Your account

Registration. To use the Service, you must create an account with a valid email address and accurate information. You are responsible for keeping your account credentials secure.

Accuracy. You agree to provide accurate and complete information during registration and onboarding, and to keep your account information up to date. Inaccurate profession or registration information may result in your CPD framework being configured incorrectly.

One person, one account. Each account is for a single individual. You may not share your account credentials with others or allow anyone else to access the Service through your account.

Account security. You are responsible for all activity that occurs under your account. If you become aware of any unauthorised use of your account, contact us immediately.

4. Service tiers

The Service is available in two tiers:

Free tier. The free tier includes CPD logging, reflections, workplace CPD attendance tracking, manual CPD entry, and audit-ready reporting and exports. The free tier is available at no cost.

Paid tier (subscription). The paid tier includes all free tier features plus full access to the CPD discovery database, CPD planning tools, evidence storage, enhanced reminders, and other premium features. The paid tier is available as an annual subscription.

We may change the features included in each tier from time to time. We will notify existing subscribers before removing features that are currently included in their paid subscription.

5. Pricing and payment

Subscription price. The current subscription price is displayed on our website and during the checkout process. All prices are in Australian Dollars (AUD) and include GST where applicable.

Payment processing. Payments are processed by Stripe. By subscribing, you also agree to Stripe's terms of service. We do not store your credit card details.

Billing cycle. Subscriptions are billed annually from the date of purchase. Your subscription will automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date.

Renewal notification. We will send you a reminder before your subscription renews. The reminder will clearly state the renewal date and the amount that will be charged.

Price changes. We may change the subscription price from time to time. If we increase the price, we will notify you at least 30 days before your next renewal date. The new price will apply from your next renewal. If you do not agree with the new price, you can cancel your subscription before the renewal date.

6. Refunds

Your rights under the Australian Consumer Law. The Service comes with consumer guarantees under the Australian Consumer Law (ACL) that cannot be excluded. If the Service fails to meet a consumer guarantee, you may be entitled to a remedy including a refund, depending on the nature and severity of the failure.

Major failure. If there is a major failure of the Service (for example, the Service is substantially unfit for purpose, significantly different from its description, or fails to meet a consumer guarantee that would not have led you to subscribe had you known), you can choose to cancel your subscription and receive a refund for the unused portion. A major failure is assessed against the consumer guarantee provisions in the ACL.

Minor failure. If there is a minor failure (for example, a temporary issue or bug that does not amount to a major failure), we will use reasonable efforts to fix the problem within a reasonable time. If we cannot fix a minor failure within a reasonable time, you may be entitled to cancel and receive a refund for the unused portion.

Change of mind. We are not required to provide refunds for change of mind. If you no longer wish to use the Service, you can cancel your subscription at any time and continue to use it until the end of your current billing period. No partial refund is provided for the remaining period in a change-of-mind scenario. This does not limit your rights under the Australian Consumer Law.

How to request a refund. To request a refund, contact us at support@completecpd.com.au with details of the issue. We will assess your request and respond within 14 days.

Important. Nothing in these Terms limits or excludes any rights you have under the ACL. Any term that would have the effect of excluding, restricting, or modifying the consumer guarantees is void to the extent of the inconsistency.

7. Cancellation

How to cancel. You can cancel your subscription at any time through your account settings on the platform. Cancellation is available through the same channel as sign-up, and we will not create unnecessary barriers to cancellation.

Effect of cancellation. When you cancel, your subscription remains active until the end of the current billing period. After that, your account reverts to the free tier. You will not lose your CPD records, reflections, or other data when you cancel. Your data remains accessible under the free tier.

No cancellation fees. There are no early termination fees or cancellation penalties.

8. Your content

Ownership. You retain ownership of all CPD records, reflections, evidence files, learning plans, and other content you create or upload through the Service ("Your Content"). We do not claim ownership of Your Content.

Licence to us. By uploading or creating content on the Service, you grant us a limited, non-exclusive licence to store, display, and process Your Content solely for the purpose of providing the Service to you. We will not use Your Content for any other purpose without your explicit consent.

Data export. You can export Your Content from the platform at any time. We believe your data belongs to you, and we will provide reasonable export tools to allow you to take it with you.

Accuracy of your records. You are responsible for the accuracy and completeness of Your Content, including all CPD activity logs, reflections, evidence references, credit hours, and category assignments. The Service organises and presents your records based on the information you provide. We do not independently verify that you have completed a CPD activity, that the credits you have recorded are correct, or that your records meet the requirements of your regulatory body. If you submit a report or export generated by the Service to a regulator, employer, or other party, you are responsible for confirming that the information it contains is accurate and complete before submission.

Legality. You should not upload content that infringes the rights of others or contains illegal material.

9. Acceptable use

When using the Service, you agree not to:

  • Use the Service for any unlawful purpose.
  • Attempt to gain unauthorised access to the Service, other accounts, or our systems.
  • Interfere with or disrupt the operation of the Service.
  • Upload malicious files, viruses, or harmful code.
  • Impersonate another person or misrepresent your identity or professional registration.
  • Use automated tools (bots, scrapers) to access the Service without our written permission.
  • Reverse engineer, decompile, or disassemble any part of the Service.

We reserve the right to suspend or terminate accounts that violate these Terms, with notice where practicable.

10. Intellectual property

Our property. The Service, including the website, platform design, user interface, logos, branding, and underlying software, is owned by Complete CPD and protected by Australian and international intellectual property laws. Nothing in these Terms grants you any rights to our intellectual property except the limited right to access and use the Service in accordance with these Terms.

Feedback. If you provide us with suggestions, ideas, or feedback about the Service, you agree that we may use this feedback to improve the Service without any obligation to you.

11. Third-party content and services

CPD discovery listings. The Service includes a directory of CPD activities offered by third-party providers. We catalogue these activities to help you discover learning opportunities, but we do not endorse, accredit, or guarantee the quality of any third-party CPD activity. Sponsored or promoted listings are always clearly labelled.

External links. The Service may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of those external sites.

Third-party providers. You interact with third-party CPD providers, training organisations, and other external services at your own risk. Any transactions, disputes, or issues between you and a third-party provider are between you and that provider.

12. Workplace features

The Service includes features that allow workplaces to create CPD events and track attendance for their staff.

Joining a workplace. Before you join a workplace on the platform, we will clearly explain what information about you will be visible to your workplace administrator. You choose whether to participate.

Workplace visibility. When you join a workplace, your workplace administrator may be able to see limited information such as your CPD completion status and attendance at workplace events. Your full CPD records, reflections, and personal notes are never visible to your workplace administrator.

Leaving a workplace. You can leave a workplace at any time through your account settings. When you leave, the workplace administrator will no longer have access to your information.

13. Availability and changes

Availability. We aim to keep the Service available at all times, but we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable for maintenance, updates, or reasons beyond our control.

Changes to the Service. We may update, modify, or discontinue features of the Service from time to time. If we make changes that materially reduce the functionality of a paid subscription, we will notify you in advance. If a change materially reduces the value of your paid subscription and you do not agree with the change, you can cancel and request a pro-rata refund for the unused portion of your subscription.

Changes to these Terms. We may update these Terms from time to time. If we make material changes, we will notify you by email or through a prominent notice on the platform at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance. If you do not agree with the updated Terms, you should stop using the Service and cancel your subscription.

14. Limitation of liability

To the maximum extent permitted by law:

No liability for CPD outcomes. We are not liable for any regulatory, professional, or career consequences that arise from your use of the Service, including the accuracy or completeness of your CPD records, failure to meet regulatory requirements, or the outcome of any audit or assessment. This includes any reliance you place on reports, compliance summaries, or audit exports generated by the Service, which are based on your data and have not been independently verified by us.

No liability for third-party content. We are not liable for the quality, accuracy, or suitability of any CPD activity listed in the discovery directory or offered by a third-party provider.

Limitation. Our total liability to you for any claims arising from or related to the Service is limited to the amount you paid to us for your subscription in the 12 months preceding the claim.

Exclusions. Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other statutory rights that cannot be excluded by agreement. If the Australian Consumer Law applies to you, we are required to provide the Service with certain consumer guarantees. If the Service fails to meet a consumer guarantee, you may be entitled to a remedy under the Australian Consumer Law, including a refund, re-supply of the service, or compensation for any reduction in value.

15. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of any law or the rights of any third party.

16. Account closure and data

Closing your account. You can request account closure by contacting us. We will process your request promptly.

Data after closure. After account closure, we retain your data for a limited period to allow for reactivation and to comply with any regulatory retention obligations (for example, the Pharmacy Board of Australia requires CPD records to be retained for at least three years). After the retention period, your data will be permanently deleted or de-identified.

Data export before closure. We recommend exporting your data before closing your account. Once data is permanently deleted, it cannot be recovered.

Our right to close accounts. We may close or suspend accounts that violate these Terms, engage in fraudulent activity, or remain inactive for an extended period. We will provide notice where practicable.

17. Dispute resolution

Informal resolution. If you have a dispute or complaint about the Service, please contact us first. We will make reasonable efforts to resolve the issue informally.

Governing law. These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia.

Jurisdiction. Any disputes that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

18. General provisions

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Complete CPD regarding your use of the Service.

Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

No waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Notices. We will send notices to you via the email address associated with your account. You are responsible for keeping your email address current.

19. Contact us

If you have questions about these Terms, please contact us: